At clearglowglassco.com, we aim to process and deliver orders safely and efficiently. This Shipping Policy explains our order processing, delivery timeframes, shipping methods, and international shipping arrangements.
1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Orders are not normally processed on weekends or public holidays. Processing may take longer during periods of unusually high order volume or due to circumstances beyond our reasonable control.
Once your order has been processed and shipped, you will receive available tracking information by email.
2. Shipping to the United States
We provide shipping services within the United States.
Estimated delivery time is generally 3–8 business days after the order has been processed and shipped.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances that may affect transportation.
3. International Shipping
We also offer International shipping to selected destinations.
International orders generally require approximately 7–15 business days for delivery after processing and shipment.
Delivery times may vary depending on the destination country, customs procedures, local carrier operations, weather, holidays, and other factors outside our control.
Not all products may be available for delivery to every international destination. If a particular destination cannot be served, we will notify the customer as appropriate.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before the order is completed.
Shipping costs may vary depending on the destination, order size, package characteristics, and selected shipping method.
Any applicable shipping fees are the responsibility of the customer unless otherwise stated.
5. Tracking Information
Where tracking is available, tracking details will be provided after the order has been shipped.
Tracking information may take some time to become active after the package has been handed to the carrier.
Customers can use the provided tracking information to monitor the progress of their shipment.
6. Customs and International Duties
For International orders, the shipment may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, brokerage charges, or similar fees that may apply are generally the responsibility of the customer unless otherwise required by applicable law.
Customs processing may also result in additional delivery time.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned, delayed, or otherwise affected because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment where available.
8. Delayed or Lost Packages
Although we work with shipping providers to ensure reliable delivery, delays may occasionally occur due to circumstances outside our reasonable control.
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.
If a package appears to be lost or significantly delayed, please contact us so we can assist with the appropriate shipping inquiry.
9. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible and provide your order information along with photographs of the package and damaged goods.
We will review the situation and determine the appropriate solution in accordance with our applicable Return and Refund Policy.
10. Shipping Restrictions
Certain products, destinations, or circumstances may be subject to shipping restrictions.
We reserve the right to cancel or modify an order when delivery to the requested destination is not reasonably possible.
11. Contact Us
If you have questions regarding shipping or delivery, please contact us:
CLEARGLOW GLASS CO LTD
Email: sales@clearglowglassco.com