1. What types of products do you offer?
We offer a selection of glass goods and everyday glass products designed with a focus on practical use, clean appearance, and dependable quality.
2. Where do you ship?
We ship within the United States and also offer International shipping to selected destinations.
3. How long does order processing take?
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
4. How long does shipping take?
For orders within the United States, delivery generally takes approximately 3–8 business days after processing and shipment.
International orders generally take approximately 7–15 business days after processing and shipment.
Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances.
5. Will I receive tracking information?
Yes. When tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
6. Do you offer International shipping?
Yes. We offer International shipping to selected destinations.
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country. Any applicable charges are generally the responsibility of the customer unless otherwise required by applicable law.
7. Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
If the order has not yet entered processing or shipment, we may be able to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
8. What should I do if my order arrives damaged?
Because our products are made of glass, please inspect your package when it arrives.
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and provide your order number and clear photographs of the item and packaging.
We will review the situation and determine an appropriate solution, which may include a replacement or refund.
9. Can I return an item?
Eligible items may generally be returned within 30 days of receiving the order.
Items should be unused, in their original condition, and returned with their original packaging where reasonably possible.
Please contact us before sending any return.
10. Who pays for return shipping?
For returns caused by a change of mind, incorrect selection, or other reasons not caused by an error or defect on our part, the customer may be responsible for return shipping costs.
For eligible returns involving defective, damaged, or incorrect items, reasonable return shipping arrangements may be provided where appropriate.
11. Where should I send my return?
Once your return has been approved, the return may be sent to:
CLEARGLOW GLASS CO LTD
3616 SE SCHOOL RD
GREENSBORO, NC 27406
United States
Please contact us before sending a return to confirm the applicable return instructions.
12. How long does a refund take?
Once an eligible returned item has been received and inspected, approved refunds are generally processed within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
13. Do purchases automatically renew?
No. All purchases are one-time purchases unless explicitly stated otherwise.
We do not automatically renew purchases or charge recurring fees. Any future purchase must be placed separately by the customer.
14. What payment methods are accepted?
Available payment methods are displayed during checkout. Payment transactions may be processed through secure third-party payment providers.
15. What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information when placing an order.
If an order is delayed, returned, or otherwise affected because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for reshipment where available.
16. How can I contact you?
For questions about products, orders, shipping, returns, refunds, or other inquiries, please contact us:
CLEARGLOW GLASS CO LTD
Email: sales@clearglowglassco.com