At clearglowglassco.com, we respect your privacy and are committed to protecting the personal information you provide when visiting or using our website. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you visit our website, place an order, contact us, or use our services, we may collect information such as:
Name
Email address
Billing and shipping address
Phone number, when provided
Order and transaction information
Website usage and device information
Information you voluntarily provide when contacting us
We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.
2. How We Use Your Information
The information we collect may be used to:
Process and fulfill orders
Provide customer service and order support
Communicate with you about your purchases or inquiries
Process payments securely
Improve our website, products, and customer experience
Detect and prevent fraudulent or unauthorized activity
Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to the operation of our website without an appropriate legal basis or your consent where required.
3. Payment Information
Payments made through our website may be processed by third-party payment providers. Payment information is handled through secure payment systems, and we do not intentionally store complete payment card details on our own servers.
Payment providers may process information in accordance with their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website usage, and improve security.
Third-party payment services, including Stripe, may use cookies or similar technologies for payment processing, fraud prevention, authentication, and security purposes.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
5. Information Sharing
We may share necessary personal information with trusted service providers when required to operate our website and fulfill your requests. These may include:
Payment processors
Shipping and delivery providers
Website hosting and technical service providers
Analytics and security service providers
Professional or legal service providers when necessary
We do not sell or rent your personal information to third parties.
Information may also be disclosed when required by law, legal proceedings, government requests, or when necessary to protect our rights, property, security, or customers.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Our website may use SSL/TLS encryption and other security measures to protect information transmitted through the website. Payment processing is handled through secure payment systems designed to protect sensitive payment information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, tax, fraud prevention, and regulatory requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Request a copy of certain information
* Withdraw consent where processing is based on consent
If you wish to exercise an applicable privacy right, please contact us using the email address below.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children. We do not knowingly request or collect personal information from children without appropriate authorization where required by law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. International Privacy
If you access our website from outside the United States, your personal information may be processed or stored in jurisdictions that may have different data protection laws.
Where applicable, we take reasonable steps to handle personal information in accordance with relevant privacy requirements, including applicable data protection laws such as the GDPR.
12. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our website, business practices, legal requirements, or data protection practices.
Any updated version will be made available on this page. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
CLEARGLOW GLASS CO LTD
Email: sales@clearglowglassco.com