At clearglowglassco.com, we want customers to have a clear and straightforward experience when purchasing our products. This Return and Refund Policy explains the conditions and process for requesting a return, replacement, or refund.
1. Return Eligibility
Customers may request a return within 30 days of receiving the order, provided that the item meets the applicable return requirements.
To be eligible for a return, the item should:
Be unused and in its original condition
Be returned with its original packaging where reasonably possible
Not show signs of damage caused by improper use or handling
Include the relevant order information
Items that do not meet these conditions may not be eligible for a return or refund.
2. Damaged or Defective Items
Because our products are made of glass, damage may occasionally occur during transportation.
If your order arrives damaged, defective, or with an incorrect item, please contact us within 7 days of delivery.
Please provide:
Your order number
A description of the issue
Clear photographs of the damaged item
Photographs of the outer packaging when applicable
We will review the information and determine an appropriate solution, which may include a replacement or refund.
3. Return Request Process
Before sending an item back, please contact us at sales@clearglowglassco.com to request return instructions.
Customers should not send a return before receiving confirmation from us.
Once the return has been approved, please send the package to the return address provided below or to any updated return address specifically provided by our customer service team.
4. Return Address
CLEARGLOW GLASS CO LTD
3616 SE SCHOOL RD
GREENSBORO, NC 27406
United States
Please ensure the package is securely packed, particularly when returning glass goods, to reduce the risk of damage during transportation.
5. Return Shipping
For returns due to a change of mind, incorrect selection, or other reasons not caused by an error or defect on our part, the customer may be responsible for the return shipping costs.
If the return is due to an incorrect, defective, or damaged item attributable to us or the shipping process, reasonable return shipping arrangements may be provided where appropriate.
6. Refunds
Once a returned item has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will generally be processed within 5–10 business days after the return has been reviewed.
Refunds are normally issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.
7. Non-Returnable Situations
A return or refund may not be available when:
The return request is made outside the applicable return period
The item has been used or damaged after delivery due to improper handling
The product has been intentionally damaged
The item is returned without the required order information
* The condition of the returned item does not reasonably correspond to its condition when delivered
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
8. Exchanges and Replacements
Where appropriate and available, we may offer a replacement instead of a refund for items that arrive damaged, defective, or incorrect.
Replacement availability depends on product availability and the specific circumstances of the order.
If a replacement is not reasonably available, an eligible refund may be provided.
9. International Returns
For International orders, customers should contact us before returning any item.
International returns may involve additional shipping, customs, or import-related requirements. Any applicable costs will be handled according to the circumstances of the return and applicable law.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We may be able to cancel an order if it has not yet entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
11. Contact Us
For return, replacement, or refund inquiries, please contact us:
CLEARGLOW GLASS CO LTD
Email: sales@clearglowglassco.com
Return Address:
3616 SE SCHOOL RD
GREENSBORO, NC 27406
United States